1. General

1.1 Mansaa Official, with its registered address at [Mansaa Official Registered Address], operates the Mansaa Official website. We specialize in the sale of apparel and accessories under the brand name “Mansaa Official.”

1.2 This Shipping and Delivery Policy ("Policy") outlines our procedures and policies regarding the delivery and shipping of products purchased through the Mansaa Official website.

1.3 We are committed to providing a seamless customer experience and work with reputable logistics partners to ensure timely and reliable delivery of your purchased products.

2. Terms of Shipping and Delivery

2.1 Dispatch and Delivery Timeline

We partner with third-party logistics service providers to handle shipping and delivery. Our pieces are predominantly made-to-order; therefore, the delivery time for each product may vary.

To check the estimated delivery timeline for a specific outfit, please refer to the product page on our website. If you have any questions regarding your order's delivery timeline, please contact our customer service team.

Please note that delivery timelines are estimates and may change due to unforeseen circumstances.

2.2 Information Required for Delivery

To ensure timely delivery, we may collect information such as your name, shipping address, billing address, nearby landmarks, contact details, and other relevant information.

It is the customer's responsibility to provide accurate and complete information. Mansaa Official shall not be liable for delivery failures or delays caused by inaccurate or incomplete information provided by the customer.

2.3 Delivery Attempts

If the initial delivery attempt is unsuccessful, our delivery partner may contact the customer using the registered phone number or email address.

If a second or subsequent delivery attempt is required due to circumstances attributable to the customer, additional delivery charges may apply.

2.4 Delays in Delivery

Although we strive to ensure timely delivery, delays may occur due to logistical challenges, weather conditions, political disruptions, customs procedures, or other unforeseen circumstances.

We will make reasonable efforts to keep customers informed about significant delays and provide updated delivery information where available.

2.5 Actions of Delivery Personnel

We work with reputable third-party delivery partners. However, Mansaa Official is not responsible for the independent acts or omissions of delivery personnel.

Any disputes concerning the conduct of delivery personnel should be reported to the relevant courier company. Our customer service team may assist where appropriate.

2.6 Tracking Information

Once your order has been processed and dispatched, you will receive a tracking number for monitoring your shipment.

Tracking information may be provided through SMS, email, WhatsApp, or other communication channels used by Mansaa Official.

While we make reasonable efforts to provide accurate tracking information, there may occasionally be delays or technical issues with courier tracking systems that are beyond our control.

2.7 Delivery Charges — Pakistan

Delivery charges within Pakistan will be communicated at the time of checkout or order confirmation.

2.8 Delivery Charges — International

International delivery charges are calculated based on the destination and weight of the shipment.

Please note that the product price and shipping charges paid at checkout may not include customs duties, import taxes, or other charges imposed by the destination country.

Any such additional charges are the sole responsibility of the customer and may be collected by the relevant authorities or courier company upon delivery.

2.9 Customs, Clearance & Delays

Customers are responsible for any merchandise held by the customs authorities of their country.

While Mansaa Official makes reasonable efforts to facilitate smooth international delivery, customers are responsible for complying with the customs regulations of their destination country and providing any documentation or information required for customs clearance.

Any customs duties, taxes, fines, penalties, storage charges, or other fees imposed by customs authorities are the customer's responsibility.

Mansaa Official will not be responsible for delays resulting from customs inspections, clearance procedures, or other actions taken by destination-country authorities.

3. Goods / Services Not Received

3.1 Definition

A "Goods and Services Not Received" situation refers to circumstances where a customer does not receive their ordered goods within the expected delivery timeframe. This may include failed delivery attempts or instances where the customer claims non-receipt despite the courier showing the shipment as delivered.

3.2 Eligibility

This policy applies to all orders placed through Mansaa Official.

3.3 Delivery Address & Confirmation

Orders will be dispatched to the shipping address provided by the customer during checkout.

Customers are responsible for ensuring that the shipping information provided is accurate and complete.

Proof of delivery may be provided by our third-party courier partner and may include delivery confirmation, tracking information, or other relevant delivery records.

3.4 Confirmation of Dispatch

A tracking number will be provided once the parcel has been dispatched. The tracking information serves as confirmation that the order has been handed over to the designated courier for delivery.

3.5 Reporting Timeframe

Customers must report a "Goods and Services Not Received" issue within 7 working days of the expected delivery date.

Working days exclude weekends and public holidays.

3.6 Reporting a Missing Delivery

To report a missing or undelivered order, customers should contact the Mansaa Official customer service team using the contact details provided on our website.

Please provide your order number, tracking number, and relevant details regarding the issue so that we can assist you.

3.7 Missing Delivery Disputes

Mansaa Official follows reasonable procedures to ensure orders are properly processed and handed over to our designated delivery partners.

In the event of a reported missing delivery, we may review the tracking information and proof of delivery provided by the courier company and may assist the customer in communicating with the courier.

Where the courier confirms successful delivery to the address provided by the customer, Mansaa Official may rely on the courier's delivery records when reviewing the matter.

3.8 Contactless Delivery

Where applicable, deliveries may be completed without a physical signature or written confirmation.

In such cases, courier tracking information, delivery confirmation, photographs, OTP verification, or other digital records may serve as proof of delivery.

3.9 Customer Responsibility

Customers are responsible for ensuring the accuracy of their shipping information and for being available to receive their order where required.

Customers should promptly report any delivery discrepancies or issues to Mansaa Official and/or the designated courier company.

3.10 Investigation

Upon receiving a report regarding a missing or undelivered order, Mansaa Official may request the order number, tracking number, description of the issue, and any relevant supporting information.

Our team will review the available information and, where appropriate, contact the courier company for further investigation.

We will communicate the outcome of the investigation to the customer and take appropriate action based on the circumstances and information available.

3.11 Further Assistance

For any questions or assistance regarding shipping and delivery, please contact the Mansaa Official customer service team through the contact information provided on our website.