1. General

1.1 At Mansaa Official, we are committed to providing the highest quality workmanship. While we hope you are delighted with your order, we generally do not offer returns or exchanges under normal conditions.

1.2 "Normal conditions" refer to situations where the product is delivered as described, is free from verified manufacturing defects, and meets the quality standards set by Mansaa Official. Where a product passes our quality control checks and matches the description provided at the time of purchase, returns or exchanges will generally not be accepted.

2. Defective Products

2.1 Quality Assurance

At Mansaa Official, we prioritize quality assurance to ensure that customers receive products that meet our standards. Our quality checks include inspections during the manufacturing and packaging stages.

Our products are carefully examined for flaws, inconsistencies, or damages that may affect their appearance, quality, or functionality. We use quality materials and take reasonable measures to prevent damage during handling and shipping.

2.2 Notification of Defect

If you receive a product with a manufacturing defect or damage, kindly notify us within 48 hours of receiving the item.

To report a defective product, please contact our customer service team through the contact details provided on our website and provide:

• Order number or reference

• Description of the defect

• Clear photos or videos showing the defect

• Any other relevant details or documentation related to the issue

2.3 Return Process

If your claim is approved, we will guide you through the return process.

Customers may be required to return the item to our designated return address in Pakistan. Unless otherwise agreed by Mansaa Official, shipping and customs charges associated with the return are the responsibility of the customer.

Please follow these steps:

1. Notify us of the defect within 48 hours of receiving the item.

2. Provide your order details and clear evidence of the defect.

3. Await confirmation from our customer service team before returning the product.

4. If approved, securely package and return the item as instructed.

5. Once received, the product will be inspected and an appropriate resolution will be determined.

2.4 Investigation

Upon receiving a reported defective product, Mansaa Official will conduct an assessment to determine whether the issue qualifies under this policy.

The assessment may include visual inspection, review of photographs or videos, order documentation, manufacturing records, and other relevant information.

2.5 Refund or Replacement

Based on the outcome of our assessment, Mansaa Official may offer a replacement, store credit, or refund, where applicable.

Refunds or replacements are generally provided only in cases of verified manufacturing defects or other exceptional circumstances approved by Mansaa Official.

2.6 Brand Discretion

Mansaa Official reserves the right to make the final determination regarding refunds, replacements, or store credit based on the outcome of the investigation and the circumstances of each case.

3. Cancellation Policy

3.1 Eligibility

Customers may request cancellation of an order within 24 hours of placing the order.

Cancellation requests received after this period may not be accommodated, particularly where the order has already entered production, been processed, or shipped.

All cancellation requests are subject to approval by Mansaa Official.

3.2 Cancellation Timeframe

Cancellation requests must be submitted within 24 hours of placing the order.

To request a cancellation, customers should contact our customer service team as soon as possible and provide their order number.

3.3 Refund Process

If a cancellation is approved, the refund will generally be issued in the form of store credit of the same value, unless otherwise determined by Mansaa Official.

Store credit is valid for use on the Mansaa Official online store and must be used within 1 month from the date of issuance.

Approved refunds or store credits will generally be processed within 7–14 business days from the date of cancellation approval.

3.4 Exceptions

The following items are not eligible for cancellation or refund:

• Final sale items marked as non-returnable or non-refundable.

• Personalized or custom-made products where production has already commenced.

• Orders that have already been processed or shipped.

3.5 Cancellation Procedure

To initiate a cancellation request, customers must contact the Mansaa Official customer service team using the contact information provided on our website.

Please provide your order number and reason for cancellation when submitting your request.

3.6 Communication

Once a cancellation request has been received, customers will be notified through email, SMS, WhatsApp, or another registered communication channel regarding the status of their request.

3.7 Customer Responsibility

Customers are responsible for providing accurate order information and submitting cancellation requests within the specified timeframe.

Mansaa Official will make reasonable efforts to process approved cancellation requests in accordance with this policy.

3.8 Changes or Updates

Mansaa Official reserves the right to modify or update this Returns, Exchange & Cancellation Policy at any time.

Any changes will be reflected on this page. Customers are encouraged to review the policy periodically for the latest information.